About Advocacy and Transparency at DirectPath
Our health care advocates help employees navigate the health care system and become better, more informed consumers. We assist employees and their family members with questions about their health care coverage as well as flexible spending accounts (FSAs), health reimbursement accounts (HRAs) and health savings accounts (HSAs).
We make sure your insurance is working the way it’s meant to. Access to knowledgeable and experienced advocates who can help you shop for your health care, answer benefit questions, locate in-network providers, and resolve claims issues helps you make better decisions about your care and enables your employer to reduce administrative and health care costs.
You can’t be a true health care consumer if you don’t know how to “shop” for health care. Our advocates provide you with up to three options for a medical test or procedure, along with quality and cost data, enabling you to make informed decisions about where to find cost-effective care. Armed with this critical information you can, on average, save $400 out-of-pocket per request and your employers save more than $1,400 per request.
Requesting a cost and quality comparison (transparency) report
- Contact a DirectPath Advocate by calling 1-866-253-2273, option 3 to start the process for requesting research and a cost and quality comparison report. Our Advocates are available Monday-Friday 7:00 a.m. - 6:00 p.m. Central Time.
- Once the request is received, an Advocate will work with you to:
- Provide up to three options for a medical test or procedure, along with quality and cost data (note: provided via a Transparency Report). Advocates can shop for any procedure, anywhere in the country.
- Provide true insight into the costs of medical procedures and will educate you on the differences between your options.
- Upon request, an Advocate can help you schedule your procedure and get medical records transferred.
- You're now enabled to make informed decisions about where to find cost effective care.
DirectPath is an industry leader in employee engagement, health care transparency and compliance for Fortune 1000 employers.
Our customers experience significant ROI on their benefits investments through increased employee participation, management of ERISA and ACA regulations, and reduced cost through benefits plan management technology.